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PIN and Internet Code / CVC (security code)

You need your PIN code for withdrawing money from ATMs, making direct payments at stores and setting up your card in the «My Card» app. The Internet code is required for viewing your card account online. You can change your PIN code (not your Internet code) at ATMs in Switzerland or by phone at +41 31 710 12 15.

Mastercard SecureCode / Identity Check is a functionality that provides security when making payments with your smartphone. It offers the highest level of security for authentication and protects you against online fraud by requiring additional verification for payments.

Once the Prepaid card is loaded and activated, the PIN can be changed at an ATM in Switzerland or in Liechtenstein, at a PostFinance ATM (Postomat) in Switzerland, or worldwide via the Swiss Bankers Hotline +41 31 710 12 15. The procedure for changing the PIN by phone is as follows:

After the language selection, choose the «PIN Change» service via key 3. Enter card number and PIN and confirm by pressing the # key. After entering the new PIN twice and confirming each entry by the # key, press key 1 to finish. The new PIN is valid immediately.
 

Changed PINs must not contain easily recognized combinations (such as phone number, date of birth, license plate number, etc.)

If you forgot your PIN, please call Customer Service (Mon to Sun: 8:00 a.m. to 10:00 p.m.)

If you forgot your Internet code, please call Customer Service +41 31 710 12 15 (Press 4: Internet Code).

The CVC (Card Verification Code) is a security code that is needed for making online payments, in particular. It is located on the back of your card next to the signature (last three digits). If you have added your card to the «My Card» app, you can choose to display the CVC, card number and expiry date. To do so, you will need to verify your identity using a fingerprint, SmartCode, iris scan or Face ID.

Security of Swiss Bankers prepaid cards

Prepaid cards are secure: Your card can only be charged when funds have been loaded. Furthermore, prepaid cards are equipped with the latest chip technology and offers added protection against online card fraud thanks to Mastercard SecureCode. If lost or stolen, your card and your credit balance will immediately be replaced.

Like any bank or securities dealer in Switzerland, Swiss Bankers is required to sign the Agreement by Swiss Banks and Securities Dealers on Deposit Insurance and as such is a member of esisuisse. Client deposits held with Swiss branches of the bank are protected for up to CHF 100'000.– per client, per bank. Deposits also include medium-term notes held in the name of the depositor at the issuing bank. All relevant information on the deposit insurance can be found at www.esisuisse.ch.

Fraudsters use phishing e-mails to try to gain access to personal data such as card number, expiration date, validation code, PIN, etc. in order to carry out transactions in the name of the cardholder.

Never answer an e-mail asking you to unblock a blocked card or to disclose personal data such as card number, expiration date, validation code, PIN, etc.

Inform Swiss Bankers Customer Service at +41 31 710 12 15 immediately if you suspect a phishing attempt or if you already have inadvertently disclosed personal data.

General service concerning our products

You can use Swiss Bankers prepaid cards just like a normal credit card at over 40 million locations in Switzerland and abroad. You can also withdraw cash at favourable rates at over two million ATMs worldwide. You can make convenient payments at many locations using your smartphone, smartwatch or contactless card. Prepaid credit cards are accepted by all online shops: Ideal for people who do not have a credit card or prefer not to use it online.

Once the card is loaded and activated, the balance can be found on the «My Card» app or you can also find out your card balance by calling the Swiss Bankers customer service team at +41 31 710 12 15.

Yes, the balance of cards denominated in CHF can be checked at ATMs and PostFinance ATMs (Postomats) in Switzerland/Liechtenstein.

Alle aufladbaren Kreditkarten von Swiss Bankers verfügen über die Funktion für kontaktloses Bezahlen: Überall dort, wo Sie das entsprechende Symbol  sehen, bezahlen Sie Beträge bis CHF 40.– schnell und kontaktlos. Für höhere Beträge ist zusätzlich die Eingabe Ihres PIN-Codes nötig. Dank optimaler Verschlüsselung ist das kontaktlose Bezahlen genau so sicher wie alle übrigen bargeldlosen Zahlungsarten.

Use the «My Card» app to freeze the card yourself without delay. Or, immediately report the loss of your card to the Swiss Bankers Prepaid Services AG customer service team at +41 31 710 12 15. Your card will be frozen immediately. After contacting customer service, you will be sent a new card that has the same balance as the card that was lost or stolen. 
The fee for a Mastercard Prepaid replacement card is CHF 20.– within Switzerland and CHF 50.– abroad (including shipping).  
For the Travel Cash card, a replacement card will be sent to you via courier free of charge anywhere in the world. 
 

The period of validity is shown on the card. Upon expiration, however, no credit balance is cancelled. Upon request made by the cardholder, any card balance will be transferred to a new card or, against payment of a service charge, to an account designated by the cardholder. Upon expiration of the card an annual handling fee is charged to the card account. card accounts without a credit balance are cancelled upon the date of expiration.

When asked whether you wish to accept the exchange rate while paying or withdrawing cash with your prepaid card abroad, always answer «no» to avoid an expensive currency conversion.

When using your prepaid card to pay or withdraw cash abroad, always choose the local currency (e.g. baht in Thailand, euro in Germany or Spain, rand in South Africa, etc.) to avoid an expensive currency conversion.

If you wish to rent a car, please check the possible payment methods with the car rental company in advance. Prepaid cards are generally accepted for payment but not for reservations.

In most cases, the amount was not debited but merely pre-authorized. Pre-authorizations are e.g. common for hotel bookings, fuel purchases, or online purchases (e.g. iTunes). Pre-authorizations guarantee the vendors that the card is active and can be charged. Generally, pre-authorizations are subsequently released automatically.

Yes, the balance of cards denominated in CHF can be checked at ATMs and PostFinance ATMs (Postomats) in Switzerland/Liechtenstein.

The amount per withdrawal is dependent on the limit of the relevant ATM operator and is the same for all prepaid, credit, and bank cards. The limit is determined by the relevant ATM operator and may vary between banks or countries. In most countries, amounts equivalent to between at least CHF 200.– and 1000.– per transaction can be withdrawn from ATMs. Exceptions exist in some countries where the living costs are very low. Our recommendation: Use your reloadable credit card mainly for cashless payments. The same amounts apply to the Travel Cash Card in EUR and USD.

Cash withdrawals from ATMs in Switzerland and abroad are charged CHF 5.–. An additional charge may apply at selected ATMs. Service charges are subject to change without notice. The Travel Cash Card fees amount to CHF/EUR/USD 5.– depending on the currency of the card.

If there are small amounts that remain on your Swiss Bankers prepaid cards that cannot be withdrawn at an ATM, you may use this balance to make payments at stores or online. You may also use this form to request a transfer of the remaining balance to a bank or postal account. A fee of CHF/EUR/USD 20.– will be charged for this service.

No, it is not possible to reload your prepaid cards with cash at a bank.

Mobile payment

You can make mobile payments using a smartphone or smartwatch. Your credit card will be assigned a unique device account number, which is encrypted and securely stored on your advice. The information is shared via NFC (near field communication): you simply need to activate the screen of the device. It is not necessary to unlock your smartphone. The payable amount is transferred in no time.

Generally, all newer smartphones and smartwatches can be used to make mobile payments. Samsung, Apple, Garmin, Fitbit and Swatch are the most commonly used brands. To find out which devices are specially designed for mobile payments, please refer to the product information offered by the manufacturers.

You must have the following in order to make a mobile payment:
1. A smartphone or smartwatch that supports NFC (near field communication).
2. A payment app installed on your smartphone or smartwatch.
3. A contactless payment terminal at the store.

No, there are no additional fees for making mobile payments beyond the usual fees for using a prepaid credit card.

Immediately report the loss of your card to the Swiss Bankers Prepaid Services AG customer service team under +41 31 710 12 15. Your card will be frozen instantly. After contacting customer service, you will be sent a new card that has the same balance as the card that was lost or stolen.

No, it is not necessary to have an internet connection to make mobile payments.

There is no amount limit when using mobile payment.

Only information that is strictly relevant to the payment process is transferred when making a mobile payment. Once you activate your card on your smartphone or your smartwatch, you will be assigned a unique device identifier known as a token. Your token is encrypted and stored on the phone or watch, meaning that your confidential card information is not saved on the device.

Simply install the «My Card» app on the new device as you normally would and activate your prepaid card for mobile payment.

Mobile payment is a very secure alternative to the conventional credit card. The risk of loss or theft is extremely low: because the payment information is stored on your mobile device, you can leave your card at home. When making a transaction, the credit card number is not shared, only your unique device account number. And with fingerprint, Face ID or PIN authentication, you have an additional layer of security.

No, this is not possible, as the mobile device would have to accidentally get extremely close to a contactless payment terminal.